Refund Policy

1. Who processes refunds

Payments are processed by Paddle.com, our Merchant of Record. Approved refunds are issued by Paddle to the original payment method.

2. Refund window

If Serpzeno is not right for you, you can request a full refund within [14] days of your first payment for a plan.

Renewal payments can be refunded within [14] days of the renewal if the paid plan has not been used since it renewed.

3. How to request a refund

Email [support email] with the email address on your account, or use the link in your Paddle receipt.

4. Cancelling

Cancelling stops future renewals. Your plan stays active until the end of the period you have already paid for.